Alice J.
Consultant at Innover Digital
- Role
- Technical Support Consultant at Innover Digital
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Alice J.
Highly motivated Team Lead with a proven track record of successfully managing and guiding teams to achieve organizational goals. Skilled in fostering a positive work environment, resolving conflicts, and prioritizing tasks efficiently. Seeking a challenging leadership role where I can utilize my strong communication and problem-solving abilities to drive team success. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Experience
Technical Support Consultant
Feb 2025 — Present · Kolkata, IN
Created and managed project plans and timelines. • Enhanced team productivity implementing efficient work processes and regularly reviewing performance metrics.• Evaluated staff performance and provided coaching to address inefficiencies.• Conducted regular reviews of operations and identified areas for improvement. • Established open and professional relationships with the team members to achieve quick resolutions for various issues.• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.• Held weekly team meetings to inform team members on process news and updates.• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.• Evaluated customer needs and feedback to drive product and service improvements. • Generated reports detailing findings and recommendations.• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.• Collected, arranged, and input information into databases systems.
Education
Korean Culture And Language Center
Language , Korean Language and Literature
Simplilearn Alumni
Diploma of Education, Digital Communication and Media/Multimedia
2020 — 2021
Auxilium Convent School Barasat
Art History, Criticism and Conservation
2000 — 2009
Korean Culture And Language Center, Kolkata
Diploma of Education, Korean Language and Literature
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