Ali Asad Agha
IT Support Analyst @Morguard
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WORK HISTORY
IT Support Analyst @Morguard
Mississauga, ON, CA
Contribute to enterprise AI-driven ticketing automation initiative, providing frontline operational insight, supporting workflow optimization, and assisting in system testing and rollout- Deliver Tier 1–2 technical support across a multi-site enterprise environment, managing full incident lifecycle and maintaining SLA performance- Deploy and manage endpoints via Microsoft Intune, enforcing compliance and security standards- Monitor and remediate device performance using NinjaOne RMM tools- Support Microsoft 365 services, including identity access and user lifecycle processes- Collaborate with infrastructure teams to resolve escalated technical issues- Improve service efficiency through documentation and recurring issue analysis
EDUCATION
John Cabot Catholic Secondary School
High School Diploma
Wilfrid Laurier University
Bachelor of Business Administration - BBA
ABOUT ALI ASAD AGHA
I’m a technology-focused professional building my career at the intersection of enterprise IT and performance-driven environments. My experience spans top-line growth, service operations, and automation initiatives, supported by a strong foundation in revenue generation and client engagement.I’m motivated by opportunities where technical systems, operational efficiency, and measurable business impact align.
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