Ali Alshaheen
Security Analyst & Full Stack Developer | CYSA+ | ISC2 CC | AWS
- Role
- IT Support Specialist at Physicians Revenue Group, Inc.
- Location
- Plainfield, IL, US
- LinkedIn followers
- 500 followers
About Ali Alshaheen
Passionate cybersecurity professional with hands-on experience securing enterprise…
Experience
IT Support Specialist
Physicians Revenue Group, Inc.
Mar 2025 — Present · Downers Grove, IL, US
Delivered hands-on technical support for hardware, software, and network issues, ensuring secure operations across endpoints and infrastructure.• Strengthened identity and access management (IAM) by creating, managing, and deprovisioning accounts in Microsoft 365, Windows, and Entra ID (Azure AD); enforced MFA and password policies to reduce risk of account compromise.• Developed and deployed PowerShell patching and packaging scripts to automate updates, reduce vulnerabilities, and streamline secure software installation across endpoints.• Built PowerShell automation workflows to fully streamline laptop/desktop setup, reducing manual configuration errors and saving significant onboarding time.• Designed and deployed a custom inventory and asset management system (JS, HTML, CSS, Flask) to improve hardware/software tracking and strengthen asset lifecycle security.• Created a webhook automation tool (Node.js, JS, HTML, CSS) to integrate helpdesk tickets via SMTP directly into a dedicated group chat, improving incident response times and operational clarity.• Supported and secured Windows, macOS, Google Workspace, VPNs, Zoom, Zoho Cliq, and Dialpad, ensuring confidentiality, integrity, and availability of communication systems.• Coordinated secure onboarding and offboarding processes, including endpoint setup, hardware retrieval, and account access revocation.• Authored and maintained knowledge base documentation, embedding cybersecurity best practices to strengthen organizational awareness and reduce IT-related risks.
Education
Western Governors University
Master's degree, Cybersecurity and Info Assurance
Moraine Valley Community College
Associate's degree
University of Illinois Chicago
Bachelor's degree, Computer Science
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