Aliakber Bhimji

Technical Application Analyst Ii @ADP

Research and resolve client issues using CRM systems. • Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems. • Proactively identifying potential issues in design and analyzing Splunk logs. • Create knowledge base entries and Job Aids; present team learning/training sessions related to areas of expertise, or need. • Review and approve knowledge base entries of lower level analysts. • Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases. • Review and provide recommendations and feedback on maintenance release content, product documentation, business design reviews. • Manage the requests and delivery of one off fixes to Region support, AAHC and clients. • Project work to evaluate application, analyze best approaches and provide recommendations for proactive services. • Facilitate and coordinate conference calls with clients, Implementation, Region support, Hosting Services, management, and Development team. • Communicate with the business users and other application team members to co-ordinate releases for client specific enhancement/solutions or bug fixes. • Technical analysis of Data integration processes and interfaces for exchange of data between applications. • Technical analysis and support of different recruitment metrics on Data cloud.