Alia Raduan

Customer Operations Specialist, Prin Landmark Psl @Halliburton

Houston, TX, US

Manage the renewal process for SaaS contracts, ensure timely and accurate invoicing using SAP, and compliance with SOX regulations.Handle global contracts, including maintenance and support renewals, ensuring proper execution and timely service delivery.Collaborate with internal sales and Project Accounting teams to set up invoicing structures for new contracts and projects, streamlining the billing process for software, maintenance renewals, and consultancy services provided.Oversee revenue recognition processes, ensuring accuracy and alignment with financial reporting standards.Generate and analyze financial reports, providing actionable insights to senior management for strategic decision-making.Utilize advanced Excel functions and BI tools to track performance metrics, improving forecasting accuracy.Maintain and update customer records in Salesforce, ensuring data integrity and providing real-time updates to stakeholders.Supported the internal sales team with accurate and timely reporting on sales performance and customer retention rates.Coordinated with finance and legal teams to ensure compliance with SOX and other regulatory requirements.Worked with the Project Accounting team to align invoicing structures with contract terms, ensuring smooth revenue recognition and reporting.Provide exceptional customer service by addressing inquiries, resolving issues during the contract renewal process, issues related to billing/invoicing, ensuring customer satisfaction and enhancing client relationships.

Universidad Nacional Experimental 'Rafael María Baralt'

Bachelor of Business Administration Degree with a concentration in Industrial Management, Business Administration, Management and Operations