Alia Raduan

About Alia Raduan

Strategic and detail-oriented operations specialist with 15+ years of experience in SaaS, software, and O&G service industries. Proven expertise in global contract management, quote execution, SOX compliance, and revenue operations. Adept at collaborating across Sales, Finance, and Legal to streamline billing, ensure policy alignment, and drive operational excellence. Proficient in SAP, Salesforce, CPQ tools, and BI platforms, with a track record of improving financial reporting accuracy and enabling scalable processes. Bilingual in English and Spanish.

Experience

1. Customer Operations Specialist, Prin Landmark Psl

   Halliburton

   Dec 2008 — Present · Houston, TX, US

   Manage the renewal process for SaaS contracts, ensure timely and accurate invoicing using SAP, and compliance with SOX regulations.Handle global contracts, including maintenance and support renewals, ensuring proper execution and timely service delivery.Collaborate with internal sales and Project Accounting teams to set up invoicing structures for new contracts and projects, streamlining the billing process for software, maintenance renewals, and consultancy services provided.Oversee revenue recognition processes, ensuring accuracy and alignment with financial reporting standards.Generate and analyze financial reports, providing actionable insights to senior management for strategic decision-making.Utilize advanced Excel functions and BI tools to track performance metrics, improving forecasting accuracy.Maintain and update customer records in Salesforce, ensuring data integrity and providing real-time updates to stakeholders.Supported the internal sales team with accurate and timely reporting on sales performance and customer retention rates.Coordinated with finance and legal teams to ensure compliance with SOX and other regulatory requirements.Worked with the Project Accounting team to align invoicing structures with contract terms, ensuring smooth revenue recognition and reporting.Provide exceptional customer service by addressing inquiries, resolving issues during the contract renewal process, issues related to billing/invoicing, ensuring customer satisfaction and enhancing client relationships.

Education

• Universidad Nacional Experimental 'Rafael María Baralt'

  Bachelor of Business Administration Degree with a concentration in Industrial Management, Business Administration, Management and Operations

  1995 — 2000

Skills

• Offshore Drilling
• - Adaptable, Proactive and Self-Motivated
• Reservoir Engineering
• Gas
• - Verified Experience in Account Receivables
• Drilling Engineering
• - Verified Experience in F&a
• Completion
• Organization & Prioritization Skills
• Petroleum Geology
• - Ability to Multi-Task
• Petroleum
• Oilfield
• Teamwork
• Business
• Multi Tasking
• Reserves
• - Forecasting Process (Costs, Revenue) - Hyperion Essbase Knowledge and Skills
• Revenue
• - Goal and Task Oriented
• - Knowledgeable in Qtc Process for Products and Service Delivery
• Geology
• Reservoir Management
• - Sap Business System Knowledge and Skills
• Field Development
• Energy Industry
• Energy
• Customer Service
• Sap
• Reservoir Simulation
• Upstream
• Cross-Functional Team Leadership
• - Team Player
• Training
• - Customer Service Focused
• - Ms Office Products Knowledge and Skills
• Microsoft Office
• - Attention to Detail
• Hyperion Enterprise
• Petroleum Engineering