Alia M H
Cafe Operations Lead @Mowchi
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WORK HISTORY
Cafe Operations Lead @Mowchi
Preparing a variety of different foods and beverages, aligningwith health and safety regulations.• Supervising and training a team of 12+ barista and kitchen staff, regular evaluations of performances.• Streamlining workflows to improve productivity resulting in areduced service time by 35%.• Monitor inventory levels and liaise with suppliers to ensureefficient stock replenishment, resulting in a reduction of waste by18% and saving annually in operational costs.• Resolve 95% of customer complaints on first contact boostingcustomer satisfaction by 40%. As well as dealing with in-houseissues promptly, ensuring all stakeholders are satisfied.• Social media: As this was a small business that was looking togrow, I controlled and led their social media which Involved:> Managing Mowchi\'s social media platforms, creatingengaging content, promoting menu items, and interactingwith followers to enhance brand visibility.> Developed creative campaigns for seasonal promotionsleading to a direct 30% increase in holiday product sales- Increased customer engagement and foot traffic throughtargeted posts, responding to customer inquiries, andeffectively showcasing the café\'s unique offerings.> Successfully contributed to growing the café\'s onlinepresence and fostering a stronger community connectionthrough consistent, creative, and customer-centric socialmedia strategies, increasing likes on TikTok by
EDUCATION
Queen Mary University of London
Bachelor of Arts - BA, Politics and Sociology
Oaklands sixth form
A levels, English Literature (British and Commonwealth)
Oaklands sixth form
A level, Politics
Oaklands sixth form
A level, Sociology
ABOUT ALIA M H
Politics & Sociology graduate 👩🏽‍🎓Motivated by purpose, with a focus on making a positive and meaningful difference.
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