Ali Raza
Information Technology Support Engineer @Focus iTech
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WORK HISTORY
Information Technology Support Engineer @Focus iTech
Coventry, GB
Provided 1st and 2nd line IT support to end-users, resolving technical issues related to hardware, software, and systems.• Managed ticket queues and ensured timely resolution of incidents while maintaining a systematic troubleshooting approach.• Diagnosed and resolved hardware issues with desktops, laptops, and peripherals, ensuring minimal downtime.• Delivered high levels of customer service, addressing end-user concerns and ensuring satisfaction.• Utilized Microsoft Active Directory to manage user accounts, permissions, and group policies.• Assisted in the configuration and maintenance of Office 365 environments, including email and user management.• Supported Windows 10 operating systems, performing installations, updates, and troubleshooting.
ABOUT ALI RAZA
As a highly motivated and experienced IT Support Engineer with 5 years of expertise in…
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