Ali Raza
Customer Success Manager @Bridewell
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WORK HISTORY
Customer Success Manager @Bridewell
GB
Trusted Cyber Security partner for organisations operating within Critical National Infrastructure (CNI), as well as companies who want the highest standard of Cyber Security.
EDUCATION
Brunel University of London
Bachelor's Degree, Bsc Business and Management (Marketing) with Placement Year
ABOUT ALI RAZA
Experienced Customer Success Manager | ITIL & L5 SuccessCoaching CSM | Service Management & SaaS | CX | Industries: Telecommunications, Database DevOps, Open Source Tech, and Cyber Security. 9 years of experience in Customer Success. I specialise in building strong, consultative relationships that lead to high retention, expansion, business outcomes, and long-term customer value.I’ve managed multi-million-dollar books of business with a strong focus on gross revenue retention (GRR) and net revenue retention growth (NRR). My approach is outcomes & CX focused: I partner with customers to establish a collaborative approaches to define success plans, align product capabilities to strategic goals, and ensure adoption and ROI is achieved. Beyond the day-to-day, I’ve directly influenced customer success playbooks, scalable processes, and engagement models that have helped teams operate more effectively and proactively. I thrive in cross-functional settings while collaborating with Sales, Engineering, Product, and Support to deliver seamless customer experience. Driven by data, energized by relationships, and always ready to learn.
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