Ali Noun
Field Services Engineer - Emea @Akoya Biosciences, Inc
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WORK HISTORY
Field Services Engineer - Emea @Akoya Biosciences, Inc
IT
Provide comprehensive field service support for Akoya\'s multiplex immunofluorescence technologies (PhenoImager, PhenoCycler, Vectra, Mantra) across the EMEA region• Provide remote technical support• Perform instrument installations, customer training, preventive maintenance, troubleshooting, and repairs• Apply expertise in mechanics, electronics, optics, and computers to maintain and repair advanced multiplex immunofluorescence systems• Conduct equipment validations and introduce customers to instrument and software features• Diagnose technical issues and develop repair strategies for complex biotech instruments• Manage and prioritize service requests to meet customer response times and satisfaction• Collaborate with Field Application Scientists and Sales Account Managers to support customer needs• Provide insights on equipment performance, customer feedback, and potential quality improvements• Travel extensively (60-80%) across Europe to support customers on-site• Utilize technical knowledge in optics, physics, electronic engineering, or biotechnology to support cutting-edge spatial biology research tools
EDUCATION
Lebanese German University
Bachelor's degree, Biomedical Technologies
SKILLS
ABOUT ALI NOUN
Field Service Expert in Advanced Microscopy | Remote Support | Aspiring Service Supervisor With over a decade of experience in high-end microscopy systems, I specialize in servicing complex imaging platforms used in cutting-edge research—including fluorescence, confocal, multispectral systems, and electron microscopy. My background spans microscopy and laboratory medical devices, positioning me as a key technical partner for research institutions, universities, and biotech labs across EMEA. My strengths lie not only in problem-solving and system knowledge, but also in mentoring peers, leading customer training, and collaborating cross-functionally with Field Application Scientists and Sales teams. I strive to deliver exceptional service while streamlining processes and improving the customer experience. Now, I’m looking to grow into a Service Supervisor or Manager role, particularly in organizations at the forefront of microscopy and research technologies—where I can lead service teams, elevate support strategy, and contribute to global excellence in imaging solutions. Let’s connect if you\'re looking for a leader with a strong field presence, deep microscopy experience, and a passion for advancing research through service excellence.
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