Ali Nixon
Service Operations Manager @Nomad Foods
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WORK HISTORY
Service Operations Manager @Nomad Foods
London, GB
EDUCATION
University of York
Bachelor of Engineering - BE, Electronics and Computer Engineering
SKILLS
ABOUT ALI NIXON
A practiced operational IT technical professional, with experience working within a dynamic retail environment. As a technical Subject Matter Expert, I am motivated to improve processes and solve problems and to ensure the successful delivery of the finished product to the business or customer.Recognising the ever-changing requirements of a retail business, embraces the challenges of managing delivery to tight deadlines with careful management risk to the delivery of Service.Supporting the business across several systems and functions including CRM, E-commerce and Finance I have a breadth of knowledge of the operational business outside of my role within IT.A curious and thorough individual, capable of extracting information from business systems to provide the key stakeholders with information to better understand the operational business on a day to day basis as well establishing trends over time. Proven reliability in the provision of improvements in operational processes but also supported the product owners with the preparation of business cases for new functional developments. I have been involved in multiple cross-functional business change projects as a technical lead or subject matter expert, providing guidance on risk or impact of bugs and changes to the Development function and the Service Delivery ManagersCustomer focused member of a Service delivery function with a passion for delivering successful internal and external customer service whilst achieving internal business goals.
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