Ali Naghdi-Tam
Lead Support Engineer at FreeWheel, a Comcast Company
- Role
- Lead Support Engineer at Freewheel
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Ali Naghdi-Tam
Operations and technical-focused professional with robust experience managing cross-functional initiatives and optimizing support operations. Demonstrated expertise in translating complex requirements into actionable project plans and ensuring successful technology deployments. Adept at simplifying technical concepts for non-technical stakeholders while maintaining strong data-driven decision-making. Proven ability to drive process improvements and manage high-priority projects in fast-paced, enterprise environments.
Experience
Lead Support Engineer
May 2022 — Present
Troubleshoot customer issues and complex issues that require product and engineering resources through to resolution• Assist clients on complex technical topics, such as log file setup, API calls to help automateprocesses, user data integration, and custom ad tech architecture and troubleshooting• Provide timely, technical support and problem resolution to clients
Education
Azad University (IAU)
Bachelor’s Degree, Industrial Engineering
The City College of New York
Master’s Degree, Economics
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