Ali
Explorer | learner | Customer Support Specialist | Expert in customer service & Logistics | NPS(Customer satisfaction) Champion | Support Quality Moderator | Buddy
- Role
- Customer Support Specialist Mid1 at Revolut
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Specialist Mid1
Feb 2026 — Present · London, GB
Advanced Technical Troubleshooting: Resolve high-priority \"Level 2\" technical issues, specializing in complex login failures, API-related discrepancies, and multi-factor authentication (MFA) security protocols.• Team Training & Mentorship: Lead comprehensive onboarding sessions for new joiners and advanced training workshops for senior team members to enhance project workflows and technical accuracy.• Operational Leadership: Assist management with data extraction and performance reporting; actively manage live chat queues and \"charts\" to ensure the team consistently meets Service Level Agreements (SLAs).• highway to TL Program (High Potential): Selected for the \"highway to TL\" acceleration program, an elite internal initiative designed to train top-performing specialists for future leadership and advanced operational roles.
Education
University of Kashmir
Bachelor of Engineering - BE, Computer Science
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