Ali Mamun
Director - Global Operations Excellence @Leaseplan
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WORK HISTORY
Director - Global Operations Excellence @Leaseplan
Responsible for executing the country specific implementation roadmap based onthe MT Strategic blueprint.Drives the implementation process of the country roadmaps, defines the detailed roll-out activities with the country teams and ensures that the required actions arecompleted on time by holding regular meetings with the country teams.Control country performances based on predefined set of KPl\'s and perform deepdive analyses to identify improvement opportunities and actions to improve RMTresults on a group and country level.Tracks the market developments within the aftersales business for the assignedcountries and reacts on changes which could affect the entity from a financial,process and/or service delivery angle.Define and implement business requirements (e.g. SLA\'s) and commercial conditionsin line with our mission to deliver best in class vehicle care services at the best price.Measure the service performance of our global service partners and ensure they arecompliant to LeasePlan\'s service levels.Act as business owner in LP\'s digitalisation journey to ensure digital products arereflecting business needs and the wishes and support LeasePlan in managing in lifevehicle events in the most effective and efficient manner.
SKILLS
ABOUT ALI MAMUN
I’m a target-driven professional with a wealth of experience and I can offer you a powerful combination of sales and new business development expertise combined with highly effective team management gained within busy and demanding roles. As the Senior Store Manager and Regional Support Manager for Carphone Warehouse, I perform a high profile and challenging role with specific responsibility for leading a team within one of the UK’s busiest branches for the company. I have progressed rapidly and am now also responsible for managing teams within some of the company’s flagship stores and regularly deputise for the regional manager. My responsibilities also include acting as lead investigator and disciplinary manager across one of the London region. I have significant experience in coaching, motivating and developing team members and supporting succession planning for colleagues as well as effectively developing and implementing business development strategies in order to meet challenging targets and business KPIs. I proactively seek ways to enhance business performance, while ensuring adherence to business industry standards and maintaining exceptional levels of customer service. As an adaptable management professional, I thrive under pressure, demonstrating exceptional adaptability, organisational and planning capabilities and enjoy solving problems. I am always seeking new and exciting opportunities and overall professional development.
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