Ali M Abdullahi
Online Banking Lead Representative @Firstbank Holding Company
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WORK HISTORY
Online Banking Lead Representative @Firstbank Holding Company
Lakewood, CO, US
Deliver exceptional customer service and technical support for digital platforms via phone • Educate clients on banking features, improving digital engagement • Troubleshoot mobile/online banking issues with a focus on security • Document and escalate tech issues, contributing to process improvement • Collaborate cross-functionally to deliver seamless solutions
EDUCATION
Metropolitan State University of Denver
B.S in CIS, Computer Information Systems
Kenya Institute of social work and community development
Associate's degree, Social Work and Community Development
ABOUT ALI M ABDULLAHI
Multilingual professional with a background in Computer Information Systems and over 15…
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