Ali Latif
Patient Access Optimization Coordinator @ John Muir Health | Health Care Administration
- Role
- Patient Access Optimization Coordinator at John Muir Health
- Location
- Walnut Creek, CA, US
- LinkedIn followers
- 500 followers
About Ali Latif
Dynamic and results-driven healthcare administration professional with extensive experience in patient access operations, clinical scheduling optimization, insurance verification, and administrative leadership. Proven ability to lead cross-functional teams, manage complex workflows, and implement operational enhancements that improve patient access and organizational efficiency. Adept in EPIC systems, database management, and performance reporting. Recognized for strategic thinking, high attention to detail, and delivering exceptional patient and provider support in fast-paced environments.
Experience
Patient Access Optimization Coordinator
Aug 2022 — Present · Walnut Creek, CA, US
Manage and optimize over 150+ clinician scheduling templates across multiple departments and specialties.• Build, modify, and maintain scheduling templates in EPIC, ensuring alignment with organizational policies, provider availability, and access standards.• Lead onboarding template coordination for all new clinicians, ensuring readiness before their start dates.• Conduct ongoing audits of provider schedules to identify inefficiencies, overutilization, or underutilization and implement improvements accordingly.• Develop standard operating procedures (SOPs), policy documents, and workflow guidelines for internal teams.• Collaborate with cross-functional stakeholders including leadership, clinical staff, schedulers, and IT to troubleshoot and resolve operational issues.• Analyze and report on provider utilization, appointment capacity, and access metrics to inform departmental decision-making.• Oversee monthly updates to Find a Doctor website and ensure accuracy of physician profiles, FTE statuses, and appointment availability.• Manage and track changes related to session limits, provider availability, open/closed statuses, and time- off requests.• Monitor and report on call volumes and abandoned calls by service line to support access optimization.• Lead cross-departmental meetings to review scheduling trends, escalate issues, and align on performance goals.• Support the consolidation and analysis of operational scorecards, including Margin Recovery andInBasket Adjustment Reports.• Train and support new hires and internal staff on template build procedures, best practices, and EPICfunctionality.• Coordinate transition of care workflows and ensure accuracy of decision trees used by access teams.
Education
California State University - East Bay
Master's degree, Health Care Administration
2019 — 2021
Diablo Valley College
Associate’s Degree, Business Administration and Management, General
2014 — 2016
California State University - East Bay
Bachelor of Science - BS, Business Administration, General Management
2017 — 2019
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