Ali Khavari
Customer Support Consultant @Rldatix Gmbh
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WORK HISTORY
Customer Support Consultant @Rldatix Gmbh
Fürth, DE
Act as the first point of contact for German hospital customers, delivering reliable support via phone, email, and customer portal- Own 1st and 2nd level support for hardware and software issues, with structured escalation to 3rd level when required- Diagnose, analyze, and resolve incidents efficiently, minimizing downtime and safeguarding clinical workflows- Provide hands-on guidance and expert consultation on the RLDatix application suite to maximize adoption and user satisfaction- Support server environments (Windows & Linux) and basic networking to ensure system stability and performance- Maintain high service standards by documenting incidents, solutions, and processes within service management tools- Collaborate closely with internal teams to continuously improve support quality and operational efficiency
EDUCATION
Allameh Tabataba'i University
Bachelor of Arts - BA, English Language and Literature
Ludwig-Maximilians-Universität München
BSc, Informatics
ABOUT ALI KHAVARI
I work at RLDatix as a customer-facing IT professional, acting as the first point of contact for German hospital customers and ensuring stable, reliable operation of mission-critical systems.My day-to-day focus is on 1st and 2nd level support for both hardware and software topics. I diagnose incidents methodically, resolve issues efficiently, and escalate to 3rd level in a structured way when required—always with the goal of minimizing downtime and protecting clinical workflows.A core part of my role is providing hands-on guidance and expert consultation on the RLDatix application suite. I support users through real operational challenges, help drive adoption, and ensure customers can use the platform confidently and effectively in their daily work.On the technical side, I support Windows and Linux server environments and handle basic networking topics to maintain system stability and performance. I work pragmatically: identify root causes, fix what matters, document everything.Quality and traceability matter. I maintain high service standards by cleanly documenting incidents, resolutions, and processes within service management tools, ensuring transparency and repeatability.I collaborate closely with internal teams to continuously improve support quality, workflows, and operational efficiency. I value clear communication, ownership, and structured problem-solving—especially in environments where reliability is non-negotiable.Healthcare IT leaves no room for guesswork. I take that responsibility seriously.
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