Ali Khan
Clearance eligible | Cybersecurity analyst | Desktop Administrator Security+ ce
- Role
- IT and Training Analyst at Arnold Ventures
- Location
- Sterling, VA, US
- LinkedIn followers
- 500 followers
About Ali Khan
As a seasoned IT & Cybersecurity professional, I have a deep understanding of the…
Experience
IT and Training Analyst
Jul 2024 — Present · Washington, DC, US
Perform advanced on-site and remote diagnostics, analysis, and resolution of complex hardware, software, and network-related issues, implementing corrective actions as needed- Respond to service requests submitted via ticketing systems, phone, and email, ensuring timely resolution in accordance with established service-level agreements (SLAs)- Deliver high-touch, boutique-style support and on-site troubleshooting, ensuring a premium user experience- Conduct structured training sessions for end users on key business systems, applications, and technologies to enhance user proficiency and adoption- Configure, deploy, maintain, monitor, and troubleshoot end-user computing environments, including desktops, laptops, mobile devices, software, and peripherals- Collaborate with senior members of the Data Systems and Technology team to support and optimize the organization’s IT infrastructure and service delivery- Assist in the asset management lifecycle, including tracking, inventory, and maintenance of all end-user hardware and peripheral devices.
Education
Northern Virginia Community College
Associate's degree
2018 — 2020
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