Ali Kasbati

Telephone Collector @Mjr Capital Services Inc

Mississauga, ON, CA

Saved memory fullYou said:Sick leave from work at MJR capital services my manager Rajat and he kinzaChatGPT said:Here’s a short and professional sick leave message you can send to your manager Rajat and Kinza at MJR Capital Services:Subject: Sick Leave NotificationHi Rajat and Kinza,I’m not feeling well today and will need to take a sick day to rest and recover. I’ll keep you updated if I need additional time off, but I hope to be back soon.Thank you for understanding.Best regards,Ali KasbatiWould you like me to make it sound more formal (for email) or more casual (for a quick text or WhatsApp message)?You said:I am working as a collector for PCB first party at MJR please tell me the duties Collector (First Party – PCB Department)Outbound and Inbound CallsContact customers regarding their outstanding payments or past-due accounts.Respond to incoming calls and assist clients with payment inquiries or account details.Account ManagementReview and manage assigned accounts to ensure timely collection of payments.Update account information accurately in the system after each call.Payment NegotiationDiscuss and negotiate payment arrangements while maintaining professionalism and compliance.Offer solutions such as payment plans or settlements based on company policies.Customer ServiceMaintain a polite, empathetic, and professional tone during all communications.Educate customers on payment methods and due dates.Compliance and DocumentationFollow all company and client compliance standards, including privacy and financial regulations.Document all call details and customer interactions clearly in the collection software.Team Coordination and ReportingReport daily collections and account updates to the team lead or manager.Collaborate with the team to meet department goals and collection targets.Follow-up and MonitoringSchedule follow-up calls with customers to ensure payments are made as promised.

Balfour Collegiate

High School Diploma