Ali G.

Experience

1. IT Technician

   Meridian Healthcare

   May 2024 — Present · Gainesville, FL, US

   Monitor and maintain IT assets.• Work with ticketing system to track and document customer needs.• Generate meaningful documentation of procedure and processes.• Troubleshoot and repair connectivity issues with voip phones and wired/wireless networks.• Maintains adequate levels of consumables inventory to support continuous operations.• Generates meaningful documentation of procedure and processes. Maintains an updated inventory of software, hardware and resources.• Travel is required to assess or remedy issues at any of our locations throughout North Central Florida. This is a requirement of the position.• Works with hardware and software vendors in the testing of new equipment, upgrade of current systems, and the implementation of new technologies and software.• Provides telecommunications infrastructure support (data, voice, cellular) for Meridian staff. This includes data and voice cabling installation / troubleshooting / repair.• Establishes, maintains and reports the status of assigned tasks and projects, problems and activities on a regular basis to the Director of Information Technology.• Is an active participant in monitoring the security of Meridian’s network resources, physical assets and data. Provides network maintenance assistance, including scripts, user access, file and folder security.• Provides training to Meridian staff in basic hardware and software functions and capabilities

Education

• Santa Fe College

  IT Security