Ali Farhat

About Ali Farhat

Ali holds ITIL and Six Sigma Greenbelt certifications, with more than 20 years of Client…

Experience

1. Technical Specialist

   Ford Motor Company

   Nov 2015 — Present · Dearborn, MI, US

   Responsibilities includes but not limited to:•Managing and overseeing a local IT team. •Direct Face-to-Face customer support. •Performs analysis and support of functional or corporate deployed service(s) using fundamental problem solving techniques and root cause analysis concepts.•Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.•Provides end-user support across all end user services•Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.•Overall, provides a world class employee support experience with an exceptional emphasis on quality resolutions and customer support.•Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services.•Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified.•Identifies potential escalations and proactively alerts management as needed.•Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.•Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.•Ensures configuration and inventory management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines.•Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities. •Develop and maintain, accurate support documentation•Perform SCRP process and ACR/ICR updates

Education

• Henry Ford College

  Information Technology

Skills

• Windows 7
• Visio
• Technical Support
• Microsoft Operating Systems
• A+ Certified
• Information Technology
• Computer Hardware
• Service Desk
• Ibm Certified
• Comptia a+ Certification
• Dns
• Global IT Reward and Recognition Presented by Ford Motor Company
• Printers
• IT Strategy
• IT Service Management
• Cobit
• Troubleshooting
• IT Management
• Dhcp
• Laptops
• Virtualization
• Routers
• Six Sigma
• Security
• Bmc Remedy
• System Deployment
• Vendor Management
• Servers
• Itil
• Software Installation
• Active Directory
• Xp
• Windows Server
• Hardware
• Business Process
• Network Administration
• Remote Desktop
• Vpn
• Vmware
• Ms Project