Ali Arshad
Business Architecture Associate Manager @埃森哲
Signup · Get unlimited contacts
WORK HISTORY
Business Architecture Associate Manager @埃森哲
Toronto, ON, CA
EDUCATION
Dalhousie University
Bachelor of Applied Science - BASc, Computer Science
ABOUT ALI ARSHAD
Service Delivery Manager - Specializing in technology transformation, enterprise applications, and infrastructure migration across multiple industries. Leading end-to-end AMS support for ServiceNow across ITSM at a global scale, consistently achieving over 99.5% SLA adherence and 100% KPI compliance. Implementing automated workflows in ServiceNow reducing manual effort by up to 40% and turnaround times by up to 25%. Directing system upgrades and transitions with zero critical incidents while managing 1,200+ tickets annually with 95%+ customer satisfaction. Supporting and leading delivery while overseeing the strategic side, contributing to RFP bids worth over 300M AED through expertise in delivery models, content, and resource planning. Leading enterprise-wide governance and reporting frameworks, including real-time KPI/SLA dashboards, audit mechanisms, and CAB processes. Creating performance tracking systems to identify service improvement opportunities.Connect with me or contact me on A••••••••@dal.ca
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.