Ali Aljanabi
- Role
- IT Support Specialist at Vroom
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
IT Support Specialist
Mar 2022 — Present · Houston, TX, US
Providing client support via telephone/remote/desk side to 500+ end-users. Performed diagnostics and troubleshooting of system issues, documented service desk tickets/resolutions via Remedy, and maintained equipment inventory lists. Performed network administration functions, setup network user accounts/permissions, reset passwords, and administered group policies via Active Directory. Delivered printing solutions and peripherals, e.g, scanners/copiers, digital senders, and fax machines. Responsible for configuring and deploying desktop/laptop computers to new users. Responsible for Salesforce user account management. Creating and deactivating accounts along with ensuring software license is available.
Education
Dijlah University جامعة دجلة
Bachelor's degree, Computer Engineering Technology/Electronic, Number #11 of
2010 — 2015
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