Ali Alanbary
Senior Field Engineer at Curvature
- Role
- Field Server Hardware Network Engineer at Park Place Technologies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ali Alanbary
Field Engineer with extensive experience troubleshooting and repair of IT equipment…
Experience
Field Server Hardware Network Engineer
Mar 2021 — Present · Houston, TX, US
Provided technical support to external clients and interpret customer reported problem(s). Worked on installing new data storages, data arrays and servers for the company customers plus upgrade existing ones and troubleshoot and repaired most of storage arrays (not limited to IBM, HP DELL, SUNS, Hitachi, Cisco ), all brand types of servers (Dell, IBM and HP) upgrade and troubleshoot and repair.• Implemented call-handling goals, closing an average of 99% with first-call resolution ratio.• Successfully Handle high demand customer and get 99% of them server/Array/Network fix, recognized by customer VP’s and Direct mangers• Effectively perform installation, maintenance and repair of third party products and systems including hardware, networking products and operating systems.• Received \"outstanding\" ratings on performance reviews with top marks in teamwork, customer service, communication skills and technical problem-solving.
Education
University of Technology
Master of Science Degree in Computer Engineer Applications
2001 — 2003
University of Technology
Bachelor of Science in Computer and Control Engineering , Computer Engineering
1997 — 2001
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