Ali A
Sr ServiceNow Developer & Administrator | ITSM, ITOM, CMDB & Integrations
- Role
- Senior Servicenow Devloper at Jefferies
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Ali A
Senior ServiceNow Developer with over 9 years of experience delivering scalable ITSM…
Experience
Senior Servicenow Devloper
Nov 2022 — Present · Jersey City, NJ, US
Lead development and customization of ServiceNow modules including CMDB, Service Catalog, and ITSM (Incident, Problem, Change).*Designed and automated workflows using Flow Designer and Orchestration to streamline approvals and service requests.*Built Service Portal enhancements, improving navigation and user experience.*Configured integrations with REST/SOAP APIs for seamless data exchange with external systems.*Developed custom scripts, UI policies, and business rules to meet complex business requirements.*Acted as Subject Matter Expert (SME) for platform upgrades and module rollouts, ensuring best practice adoption.*Partnered with cross-functional teams to align ServiceNow capabilities with organizational goals.
Education
Osmania University
Bachelor of Science - BS
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