James Alger

Executive Director, Service Delivery at J.P. Morgan

Role: Executive Director, Service Delivery at Jp Morgan Chase at JPMorganChase
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About James Alger

ITIL Certified Senior Executive with expertise in driving organizational change…

Experience

Executive Director, Service Delivery at Jp Morgan Chase
JPMorganChase
Nov 2015 — Present
Role ended due to company-wide layoffs. Actively seeking new opportunities in Service Delivery.

Education

Bentley College
A.S
Bentley College
B.S.

Skills

Call Center
Credit Cards
Sdlc
Customer Experience
Process Improvement
Small Business
Outsourcing
Customer Service
Vendor Management
IT Outsourcing
Managed Services
Project Portfolio Management
Software Development
Business Analysis
Strategy
Technical Leadership
Itil
Production Support
Management
Leadership Development
Credit Card Processing
IT Service Management
Change Management
Program Management
IT Operations
IT Strategy
Software Quality Assurance
Pmo
Requirements Analysis
Pmp
Call Centers
Leadership
Business Process Improvement
Web Applications

Contact information

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Work email
•••••@jpmorganchase.com
Personal email
•••••@•••••.com
Direct dial
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Current company

JPMorganChase

Financial Services · 10K employees · 270 Park Avenue, New York, NY, 10017-2014, US

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

jpmorganchase.com

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