Freddy Pacheco

About Freddy Pacheco

I help restaurant and retail owners increase profit and reduce burnout by fixing labor, systems, and leadership.After 15+ years leading high-volume hospitality and retail teams—from single units to multi-location operations—I’ve seen the same issues repeatedly:• Labor creeping out of control• High manager turnover• Inconsistent execution• Owners stuck working in the business instead of on itMost of the time, the problem isn’t effort.It’s structure.My work focuses on helping operators:• Optimize labor and scheduling• Develop strong, accountable managers• Implement simple, repeatable systems• Improve margins without sacrificing cultureEngagements are typically 90-day transformations designed to stabilize operations, restore control, and build a leadership bench that allows owners to step back without things breaking.If you’re an owner looking for clarity, structure, and measurable improvement, feel free to connect or DM me “PROFIT” for a free Profit & Operations Audit.

Experience

1. Store Leader

   Philz Coffee

   Jan 2026 — Present · San Francisco, CA, US

   Champion Philz “people-first” culture by driving an environment of belonging, coaching, and accountability, translating culture into consistent service execution and team engagement.• Deliver premium coffeehouse experience by ensuring excellence in drink quality, hospitality behaviors, and café readiness, reinforcing guest loyalty and brand consistency.• Develop and coach a high-performing team of baristas and shift leads through structured onboarding, training systems, and performance management, building a strong bench and retention culture.

Education

• University of California, Riverside

  Bachelor's degree