Alfredo Sabatino
Managing Director Director Life Cycle Service @Kardex
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WORK HISTORY
Managing Director Director Life Cycle Service @Kardex
Neuburg an der Kammel, DE
Leading the service and after-sales organization with 140 employees (230 total).Responsible for Field Service, After Sales, Contract Management, Technical Support, Customer Service Center, Expert Helpdesk, Projects & Administration.Key Achievements- Cultural transformation and introduction of a growth mindset across teams- Reorganized customer service center and field operations to boost customer satisfaction- Strengthened cross-functional collaboration and internal communication- Increased order intake +25 %, revenue +23 %, EBIT +25 %(CAGR > 11 %)- Implemented SAP S/4HANA to standardize and digitalize end-to-end processes
EDUCATION
University of Western Sydney
Master of International Business, Business, Management, Marketing, and Related Support Services
University of Augsburg
Diplom-Kaufmann, Controlling, Auditing, Information Management and Business Law
SKILLS
ABOUT ALFREDO SABATINO
I lead complex operations through transformation, growth and scale – with full P&L accountability.COO / SVP Operations / General Manager with international leadership experience across Europe and APAC.Over 19 years, I have held executive roles across service, operations and commercial organizations, with P&L responsibility of up to €200m and leadership of teams of up to 240 people. I specialize in transforming operationally complex businesses into scalable, profitable and performance-driven organizations.My strength sits at the intersection of operations and commercial performance.I do not view sales as a standalone function, but as a core operational lever for growth, margin improvement and customer value. My work consistently integrates:– Sales and service model design– Pricing and commercial strategy– Key account and contract management– End-to-end alignment of Sales, Service, Operations and FinanceAcross multiple leadership roles, I have driven double-digit revenue and EBIT growth through commercial initiatives such as pricing optimization, sales effectiveness programs, service monetization and long-term contract negotiations in the multi-million range.From an execution perspective, I combine strategy with operational discipline. I have led large-scale SAP S/4HANA transformations, owned end-to-end processes (Lead-to-Order, Order-to-Cash, Issue-to-Resolution), and implemented KPI-driven operating models to improve transparency, accountability and performance.My leadership style is clear, accountable and execution-focused.I build strong leadership teams, set unambiguous priorities and ensure that transformation translates into measurable business results – particularly in growth, turnaround and scaling environments.Typical mandates:COO | SVP Operations | General ManagerTransformation & Scaling | Operations & Service ExcellenceCommercial & Sales Effectiveness | P&L LeadershipIndustrial & B2B | International environmentsI add the most value where operational complexity, commercial responsibility and growth ambition come together.
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