Alfredo Hinojo

About Alfredo Hinojo

Data Analyst / Tableau Developer / SQL EnthusiastWelcome to my profile! I\'m a results-driven professional with extensive experience in data analysis, visualization, and SQL. As a seasoned Data Analyst, I\'ve delved into complex datasets, unearthing actionable insights that drive strategic decision-making. My journey extends beyond numbers - I\'m a storyteller who transforms raw data into compelling narratives. I also take great pride in providing top notch customer service and data-related training or support to any and all colleagues that I come in contact with that are up for the journey.What sets me apart?* Tableau Mastery: I breathe life into data through captivating visualizations. Whether it\'s interactive dashboards or trends analyses, I thrive on translating complexity into clarity.* SQL Wizardry: My SQL queries dance through databases, revealing patterns and opportunities. From optimizing performance to crafting intricate joins, I\'m in my element.* Business Impact: My work isn\'t just about charts; it\'s about impact. I\'ve collaborated with cross-functional teams to enhance efficiency, reduce costs, and elevate decision-making.Why Connect?* I\'m passionate about the intersection of data and business. Let\'s explore how we can create value together - whether it\'s discussion the latest data trends, sharing insights, or collaborating on exciting projects.Feel free to connect - I\'m always up for a data driven conversationSpecialties: IT project leadership, project management, data analysis, data reporting, data visualization, business intelligence, technical documentation, technical training, software testing, business analysis, communication skills.

Experience

1. Senior Coordinator, Environmental Services

   Enviro Nyc

   Dec 2025 — Present · NY, US

   Senior Operations, Strategy & Cross‑Departmental SupportEscalation Lead: Primary escalation tier for Collections, Sales, Marketing, & new‑staff training.Service Coordination: Oversee scheduling & support for Asbestos, Radon, Electrical, Plumbing, & Bathtub Glazing & Repair services.Customer & Vendor Relations: Manage onboarding, documentation, reminders, & high‑level support for clients & vendors.Strategic Advisor: Provide business ideas, operational improvements, & strategic insights to senior leadership.Data‑Driven Sales Optimization: Use analytics to refine sales strategies & improve conversion rates.Market Research: Identify trends, risks, & opportunities to support teams decisions.Marketing Support: Assist with Marketing 360 & Google campaigns, including targeting & performance tracking.Marketing Data Analyst: Integrate & optimize data from Marketing 360, Housecall Pro, NYC Open Data, HPD, Google Docs, & internal systems.Financial Operations LeadershipAccounts Receivable Lead: Oversee AR, collections escalation, reporting, & customer follow‑up.Accounts Payable Lead: Manage AP workflows, vendor payments, reconciliation, & financial docs.Estimates & Invoices: Prepare & manage estimates, invoices, & service logs.Payroll Management: Oversee weekly payroll processing.Insurance & Compliance: Handle COIs & Workers’ Compensation docs.Sales, Communication & SupportSales Pipeline Management: Track leads & conduct sales outreach.Bilingual Support: Provide Spanish‑language scheduling & comms.HCP Platform Support: Assist with Housecall Pro workflows & data tasks.Technical, Administrative & Resource ManagementRingCentral Admin: Manage config, troubleshooting, & user support.Audit Support: Assist with internal & external audits.Website Support: Maintain & update website content.Technical Liaison: Primary contact for IT escalations.Resource Development: Create calcs, guides, forms, SOPs, & internal tools to improve efficiency.

Education

• Borough of Manhattan Community College

  Associate in Applied Science (A.A.S.), Computer Programming

  1996 — 1998

• John Jay College (CUNY)

  Bachelor of Science (B.S.), Computer Information Systems in Criminal Justice and Public Administration

  2000 — 2010

Skills

• Qualitative Research
• Process Improvement
• Agile Methodologies
• IT Project & Program Management
• Project Planning
• Website Creation
• Vb5
• Databases
• Cms
• Case Tools
• Adobe Creative Suite
• Help Desk Support
• Customer Service
• Website Promotion
• Microsoft Exchange
• Ms Project
• C++
• SEO
• Business Analysis
• Email Marketing
• Systems Analysis
• Software Project Management
• Help Desk Implementation
• Project Management
• Leadership
• Graphic Design
• Microsoft Office
• Operating Systems
• Training
• Software Quality Assurance
• Business Intelligence
• Web Analytics
• Program Management
• Css
• Technical Writing
• Html
• Cobol
• IT Project Leadership
• Sem
• Requirements Gathering