Alfredo F. Casasola
Field Technology Supervisor @U.S. Customs and Border Protection
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WORK HISTORY
Field Technology Supervisor @U.S. Customs and Border Protection
San Ysidro Port of Entry, CA
EDUCATION
Heald College
Associate
ABOUT ALFREDO F. CASASOLA
Information Technology professional with a 23 year background specializing in Technical and Customer support. While Technical Support is the task, the end goal is to ensure the end-user and/or customer feels their needs are prioritized and handled with care and respect. Having worked for the the Federal Government, Aviation, Aerospace, Finance, Education and Healthcare industries I\'m able to adapt quickly and provide a high level customer satisfaction. Having a proficiency in technical jargon is important when working with colleagues and other technology professionals. When working with customers it is important to speak to a customer in a way they can understand. This ensures the customer feels you understand And trust you with their issue. Having worked in many different industries, I’ve had the fortune of assisting customers of all types. Having been a customer of different services and offerings, I use my own experiences to better support the customers I serve.
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