Alfredo Alejandre
- Role
- Sr IT Customer Support Specialist at Honeywell Technologies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Alfredo Alejandre
Experienced in Information Technology Support with a demonstrated history of working in…
Experience
Sr IT Customer Support Specialist
May 2022 — Present
IT Critical Site Support: • Supporting the Workplace Support Services leadership team to drive consistent IT service delivery and supplier performance for the US region sites. • Participating in on-site, face-to-face engagement with key stakeholders, functional peers, and IT business partners. • Providing input on the design, development, and support needed to advance key transformation-based programs, projects, system upgrades, in support of continued business growth across all core services. • Acting IT Site champion for IT escalations concerning Honeywell PMT Headquarters Office. IT Service Owner | Site Business Partnership: • Responsible in leading a team to develop and implement standard operating procedures to help IT site leaders stay in tune with IT health issues for all critical Honeywell sites across the globe. • Using Data analytics through PowerBi and other app metrics to create collaboration opportunities between IT and Business leadership while maintaining strong ties through voice of the customer. • Ensuring Customer satisfaction targets are met through client & Vendor engagements. • Work with Senior IT leadership to optimize IT value through business partnership at a local level with internal applications, data metrics, and feedback. IT Change Management | Change Advisory Board: • Review local, national, and global upcoming change requests that deal with software patches or upgrades to networks, servers, or other critical IT equipment for Honeywell sites. • Ensure that upgrades and/or fixes are implementated appropriately and in a timely manner to limit distruption across sites. • Collaborate with other board members in investigating the changes being made and ensure all details have been provided to make a formal review.
Education
DeVry University
Associate of Applied Science (AAS), Electronics and Computer Technology
2006 — 2009
Skills
- Networking
- Information Technology
- Desktop Application Support
- IT Operations
- Technical Support
- IT Support
- Mobile Technology
- IT Hardware Support
- Asset Management
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