Al Lew
- Role
- Senior Manager, IT Operations Management & Analytics at 高通
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, IT Operations Management & Analytics
Jan 2019 — Present
Managing four globally distributed teams: Infrastructure Monitoring and Observability, IT Software Engineering, Splunk Data Engineering, and ServiceNow Configuration Management. • Formulating and leading cross functional strategic initiatives. • Chair for IT Automation and Service Assurance Board with goal of supporting innovative ideas to increase efficiency and eliminate manual toil. Drive consensus among board members on ideas to pursue, generating pipeline of projects for Software Engineering Team. • Navigate ambiguities to help shape and enable solutions that delight our customers. • Manage relationships with partners and stakeholders
Skills
- Integration
- Agile Methodologies
- Configuration Management
- Solution Architecture
- Servicenow
- Leadership
- Itil
- Cmdb
- IT Service Management
- Management
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