Alfred Escaran
IT Specialist - Meeting Room & Deskside Services @HCLTech
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WORK HISTORY
IT Specialist - Meeting Room & Deskside Services @HCLTech
Fort Mc Murray, AB, CA
Manages IT and AV equipment, and other integrated devices in the conference/meeting rooms to ensure maximum functionality of the technology. Performs installation in addition to troubleshooting and configuration of different applications use by the client which is Suncor Energy. Also manages users\' requests and incidents related to the services and conducts system updates and resetting including cable management. Evaluate and diagnose systems for upgrades and escalate technical issues to centralized control and othere contracted AV integrators. Reports and records all service transactions including PM checks and IT assets configuration change in Service Now, Active Roles, & Microsoft Endpoint.
EDUCATION
De La Salle University
Master's Degree, Information Technology
ABOUT ALFRED ESCARAN
A seasoned IT Professional that has been trained in the different sections of IT service delivery in the academic setting. Good working background in the IT Office operations with skills in service management including helpdesk and incident management. Spent years in improving the IT asset management processes that also include its own IT warehousing and acquisition process such as evaluation and research. Last years in the academic was the opportunity to manage the data center and administer different systems and applications.
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