Alfred Kouakou
Member and Customer Service Advisor - Credit @Desjardins
Signup · Get unlimited contacts
WORK HISTORY
Member and Customer Service Advisor - Credit @Desjardins
Montreal, QC, CA
Gestion des Appels Entrants et Résolution de Problèmes : Assurer la prise en charge des appels pour répondre aux questions et gérer les demandes variées liées aux cartes de crédit, produits financiers et services en ligne.Vente-Conseil et Identification des Besoins : Utiliser une approche-conseil personnalisée pour identifier les besoins spécifiques des clients et leur proposer des solutions ou produits financiers adaptés.Construction de la Relation et Expérience Client : Établir une relation de confiance et offrir une expérience client exceptionnelle afin d\'être un acteur clé de la fidélisation.
EDUCATION
Brigham Young University - Idaho
Bachelor's degree
Brigham Young University - Idaho
Business and Leadership Skills
Brigham Young University - Idaho
Administrative Assistant and Secretarial Science, General
Brigham Young University - Idaho
Basic Accounting
Brigham Young University - Idaho
Associate's degree
Academie canadienne de management et de technologie
Diploma of Education
BYU-Pathway Worldwide
CERTIFICATE
GECOS FORMATION
BTS (BAC+2)
INSTITUT LKM
BAC
ABOUT ALFRED KOUAKOU
Experienced Sales and Finance Professional with a proven track record in customer relations, financial management, and administrative support. Skilled in presenting products, creating strong customer connections, and driving sales. Adept at processing transactions, handling various payment methods, and ensuring accurate cash management.In the finance sector, I excel in processing and recording transactions, preparing reports and budgets, and managing communications with clients and vendors. My expertise includes payroll processing, tax calculations, efficient collection strategies, and supporting internal and external audits. I have a strong background in maintaining accurate records and ensuring timely billing and collection across multiple countries, including Burkina Faso, Togo, Ivory Coast, and Benin.Known for my attention to detail, organizational skills, and ability to perform administrative and clerical tasks efficiently, I am committed to delivering high-quality results and contributing to the success of my team.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.