Alfred e Jose

Customer Success | Onboarding | Retention Specialist |Cross Sell | B2B - SAAS | Ex- SurveySparrow

Role
Senior - Customer Success at Zoho
Location
Chennai, TN, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Alfred e Jose

Ex-programmer turned GTM professional | Passionate about SaaS & Customer SuccessA modern-day Technical Account Manager with a strong passion for SaaS and two years of customer-facing experience. Started in ed-tech as a Technical Consultant intern, grew into a specialist, and later joined SurveySparrow for the US region, focusing on delivering a WOW customer experience.Currently driving Customer Success/ Onboarding for the Americas at Zoho, with expertise in upselling, cross-selling, and product implementation. A process-oriented hard worker on a mission to learn something new every day.Let’s connect—whether it’s about SaaS, cricket, or startups. Always open to learning and growing together!

Experience

  1. Senior - Customer Success

    Zoho

    Jan 2024 — Present · Chennai, IN

Education

  • SRI KRISHNA COLLEGE OF ENGINEERING AND TECHNOLOGY

    B.E Computer Science And Engineering, Computer Engineering

  • Lisieux Matriculation Higher Secondary School

    HSC

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Alfred e Jose — Senior - Customer Success at Zoho in Chennai, TN, IN | Unifers