Alfonso Zapata
Executive Director @EY
Signup · Get unlimited contacts
WORK HISTORY
Executive Director @EY
MX
Responsible to Run the Operate Service Line in EY helping my clients to create value through Innovation, AMS; implementing leading practices in Technology and digital transformation.
EDUCATION
EGADE Business School del Tecnológico de Monterrey
Master of Business Administration (MBA)
ESCOM - IPN
Ing. Sistemas Computacionales
SKILLS
ABOUT ALFONSO ZAPATA
At EY Technology Solutions, my focus is on steering the Application Managed Services (AMS) offering across North Latam, driving Innovation, Continuous Improvement, cliente delivery excellence, annual sales, revenue, and Team development. Our team has cultivated a robust AMS service line, enhancing both service level agreements and client satisfaction across the TMT, Beverage, Pharmaceutical, Consumption, Manufacturing industries, among others. With a solid background in IT transformation and SAP implementation, my role encompasses not just support but value creation. We\'ve standardized IT support service, aligning with ITIL processes, and I take pride in contributing to the development of our AMS team members, fostering a culture of continuous improvement and client-centric innovation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.