Alfonso Ochoa
Innovative Support and Customer Success Leader with an impeccable record. Leading current teams to expand their knowledge into the hybrid cloud. 6 times certified in Azure, AWS and NetApp.
- Role
- Senior Manager Technical Support at NetApp
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Alfonso Ochoa
High performance leader with more than 25 years of business operations and project management experience across data storage, telecommunications, and IT industries. Expert in customer support with a successful track record in business transformation initiatives that result in high performance teams. Strategic, knowledgeable, and customer-driven with an exemplary record of leading high-performance teams that collaborate as a focused unit to achieve aggressive business goals. Effective in designing and executing the evolution of technical and non-technical solutions from concept through implementation, constantly managing the needs of the customer, the team, and the project. Expert knowledge of various management and corporate environments (global, national, and state-owned enterprise) combined with hands-on experience in both startup and turnaround initiative programs. A well-respected and executive leader with demonstrated results, that include a strategic perspective and long-term vision, from participation in multiple projects. Effective communicator with fluency in English and Spanish. Holding multiple certifications from NetApp, Azure and AWS, with technical experience in managing technical support and maintenance across various industries and technologies.
Experience
Senior Manager Technical Support
Jul 2015 — Present · Raleigh-Durham-Chapel Hill, NC, US
Education
North Carolina State University
Bachelor of Science (BS), Business Administration and Management, General
1985 — 1989
Skills
- Ip
- Network Design
- Network Engineering
- Virtualization
- Cisco Technologies
- Ethernet
- Professional Services
- Vendor Management
- Mpls
- Disaster Recovery
- Telephony
- Wan
- Voip
- Data Center
- Cloud Computing
- Cross-Functional Team Leadership
- Managed Services
- Unified Communications
- Troubleshooting
- Frame Relay
- Telecommunications
- Wireless
- Lan-Wan
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