Alfina Dsilva

Customer Representative @Hastings Direct

Leicester, GB

Process updates to customer insurance policies, including amendments to coverage, contact details, and other essential information, ensuring accuracy and compliance with industry standards.Assist customers with policy-related inquiries through live chat, providing clear and concise explanations of terms, conditions, and benefits.Manage billing and payment processes and guide customers through payment options.Address and resolve policy-related complaints, demonstrating empathy and professionalism while ensuring timely escalation for complex issues.Ensure compliance with all regulatory requirements and internal quality standards in every customer interaction.Maintain detailed records of customer interactions, safeguarding confidentiality and ensuring data integrity.