Alex Smith
Client Operations & Post-Sale Systems | Onboarding, Delivery, Retention | Revenue-to-Execution Alignment
- Role
- Account Executive at Dealership Accelerator
- Location
- Tuscaloosa, AL, US
- LinkedIn followers
- 500 followers
About Alex Smith
I’ve spent the last decade working across sales, revenue, and client-facing roles inside service, education, and software-enabled businesses.While much of my background is in revenue, I repeatedly found myself pulled into post-sale work when things started breaking: onboarding gaps, inconsistent delivery, missed follow-through, and retention risk caused by misaligned expectations.Over time, that became my focus. I specialize in owning and improving what happens after the sale: how clients are onboarded, how delivery is structured, how teams follow through, and how leadership gets visibility into what’s actually working.I work best in founder-led environments where systems need to be clarified, standardized, and scaled. My strength is stepping into complexity, building repeatable processes, and reducing reliance on heroics so results are driven by systems, not individuals.I’m currently exploring roles where I can own post-sale operations, client experience, and delivery systems while partnering closely with leadership to improve outcomes structurally.
Experience
Account Executive
Jun 2025 — Present
Stepped into at-risk $15k client engagements to address post-sale execution breakdowns, helping prevent churn and preserve long-term contract value.Provided performance insights and operational feedback that informed account strategy and supported multi-location dealership expansions.
Education
University of Alabama
Master's Degree
2014 — 2015
Auburn University
BS
2007 — 2011
Auburn University
MEd
2011 — 2012
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