Alex Valenzuela

About Alex Valenzuela

As an Information Technology Specialist at Minnesota IT Services, I provide advanced technical support, mentoring, and process improvement across a broad range of enterprise systems and services. With over 15 years of experience, I have a proven track record of delivering reliable, secure, and practical technology solutions while supporting both end users and cross-functional IT teams in high-stakes environments.Recently, I have played a key role in major systems upgrade initiatives, served as project lead for database development efforts, and supported enterprise operating system migrations, ensuring minimal disruption, improved performance, and long-term sustainability. My work frequently involves resolving complex, persistent technical issues, supporting high-sensitivity users, and researching and implementing new solutions to meet evolving business and security requirements.I am passionate about mentorship, knowledge sharing, and continuous improvement, and I take pride in strengthening communication between technical teams and business partners. I bring a calm, methodical approach to troubleshooting while maintaining a strong focus on service quality, accountability, and user confidence.I hold degrees in Computer Science and Information Technology – Network Engineering, along with certifications including Computer Technician and CompTIA A+. My technical skill set includes networking, systems administration, troubleshooting, Project and IT service management. I am fluent in English, Tagalog, and Japanese, and I thrive in diverse, deadline-driven environments where adaptability and collaboration are essential.I am always eager to learn, grow, and contribute to initiatives that strengthen technology, people, and public service.

Experience

1. Information Technology Specialist Iii

   Minnesota IT Services

   Jun 2022 — Present

   Provide mentoring and act as a source of advanced knowledge to peers and other service partners•Act as a liaison with other teams (Service Desk, Networking, endpoint management, etc.) to resolve larger process or technical issues•Collaboratively develop and refine new processes•Investigate and troubleshoot advanced and persistent technical issues•Refine communications with other teams and end users regarding technical issues and changes•Provide high quality to high sensitivity users (white glove treatment)•Research and implement new solutions when required by business needs•Manage/modify/create security groups and group membership, as well as the active directory structure as a whole•Understand and effectively use the change management process•Communicate state and resolution of problems to partners in a timely manner•Prioritize and assign tasks to peers in relation to priority and skill•Monitoring and resolving incidents from the internal tracking system•Install and configure appropriate software as well as work with packaging team for automation•Document software needs by team to provide needs proactively•Ensure appropriate security controls are in place on the workstation•Assist users in resolving issues•Identify issues and ways to resolve them from the enterprise levelCreate / Modify and share documentation necessary to consistently support business partners both by modifying and creating documentation and storing it in a shared location, as well as updating work orders and incidents within the ticketing system:•Document processes in a single location shared and used by the entire team to provide consistency•Manage and update existing knowledge base and process documentation library, as well as the documentation process•Update work orders and incidents with appropriate levels of documentation to provide updates to our business partners as well as inform technicians on the team what work has already been done

Education

• Normandale Community College

  Computer Science

  2010 — 2014

• System Technology Institute College

  Bachelor of Science (B.S.), Computer Science

  2005 — 2009

• Saint Paul College-A Community and Technical College

  Network and System Administration/Administrator

  2017 — 2020

Skills

• Team Leadership
• Databases
• Information Technology
• Android
• Videography
• Active Directory
• Photoshop
• Crisis Management
• Management
• Mac Systems
• Ipad
• Microsoft Office
• Photography
• Windows
• Leadership
• Higher Education
• Interpersonal Skill
• Microsoft Access
• Web Design
• Technical Support
• Troubleshooting
• Computer Hardware
• Network Administration
• Teamwork
• Ios
• Telephony
• System Administration
• Customer Service
• Graphic Design
• Privacy Protection
• Training
• Customer Satisfaction
• Public Speaking
• Deadline Oriented
• Networking
• Access
• Stress Management
• Linux