Alex Taguchi
Information Technology Services Manager @Hawk Ridge Systems
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WORK HISTORY
Information Technology Services Manager @Hawk Ridge Systems
Hillsboro, OR, US
Accomplished IT leader specializing in service delivery, IT security, and risk management, with a proven track record in driving digital transformation and operational resilience. Expert in implementing cloud technologies, leading complex IT projects, and developing governance frameworks that ensure compliance and mitigate risk. Skilled at aligning IT strategy with business objectives to enhance agility, security, and service excellence.
EDUCATION
Western Governors University
Master of Science, Cybersecurity and Information Assurance, Cybersecurity
California State University, Chico
Bachelor of Arts, History
ABOUT ALEX TAGUCHI
With 15 years of diverse experience in the engineering solutions sector, I have honed my expertise in managing and implementing cutting-edge IT services that drive operational excellence. This combination of technical skills and cross-functional project delivery allows me to provide transformational business outcomes.I have successfully led multiple digital transformation projects, such as-Migrating from on-premises to cloud solutions, M365 and Entra ID-Deploying and maintaining Remote Monitoring and Management (RMM) systems, including NinjaOne, N-Able, Intune, and Apple Business Manager-Wide experience with implementing AV and EDR solutions such as M365 Defender, Sophos, and SentinelOne-Authored and revised all internal IT policies and hosted Tabletop Exercises-Deployed unified communication platforms including RingCentral, Microsoft Teams, and Zoom-Implementing ITSM platforms, specifically HappyFox, Freshservice, and ZendeskMy proven track record in reducing operating expenses through tool consolidation and optimization, implementing automation to streamline processes, and effective vendor management has resulted in significant cost savings and improved efficiency across IT operations.As an IT business leader, I am deeply committed to enhancing cybersecurity within the organization. My efforts include developing comprehensive security policies, driving process improvements, and conducting rigorous access control reviews to safeguard our systems and data. I utilize key cybersecurity practices such as risk management framework, incident response, and security operations to ensure robust protection against threats.I am driven by a customer-centric approach, always striving to understand and exceed our users\' expectations. By aligning IT solutions with business needs, I have consistently delivered high-quality services that foster long-term relationships and drive business success. In my current role, I am motivated by the opportunity to build cohesive teams, design innovative IT solutions, and lead projects to completion.
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