Alex Stefanacci

About Alex Stefanacci

Senior-level IT professional skilled in the utilization of technology as a strategic advantage. I am a results oriented leader skilled at conceiving and implementing unique solutions that consistently exceed business objectives and financial goals. I pride myself on my ability to develop technology, people, and change management strategies enhancing my company’s ability to create value and positively impact the bottom line.I strive to provide effective collaborative environments, create attainable goals, and cultivate a positive work culture. I pride myself on my passion for creative problem solving, empowering teams, effectively collaborating with executive and management teams, and delivering solid value to business owners and users.I am recognized for being a leader that is dedicated to operational excellence, best practices, business operations alignment, building highly effective teams and executing. Career Impacts:• Championed an agency-wide initiative to create a series of Pulse Metrics that delivered an aligned and fully transparent agency responsive metric to customers while allowing teams to target improvement areas; initiative increased FLR by 9.5% and reduced MTTR by 23%.• Leveraged data-driven analysis and reporting systems to develop automated essential functions; adopted functions cut labor spending while increasing the overall speed of service.• Partnered with key business leaders to initiate a Human Resources Service Center that delivered a cross-functional self-service portal that cut resolution time by 30%.• Reduced and nearly eliminated application defects through the standardization of the software deployment model that championed congruity and alignment.

Experience

1. Manager, Sr Business Process Consultant - Itom

   Ondaro

   Jun 2022 — Present · Denver, CO, US

   Responsible for building customer-focused relationships and developing plans to realize individual client value objectives. Conduct needs analysis, establish project specifications, and identify solutions to customers’ business challenges. Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders. Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer’s expectations.

Education

• University of Colorado Boulder

  BA, Psychology

  1990 — 1994

• Information Technology Institute (ITI)

  Associates of Applied Science, Information Technology

  2001 — 2003

Skills

• Operating Systems: Windows, Unix/Linux
• Scripting: Unix Shell, Sql, Pl/Sql, Ruby, Coldfusion, Javascript
• Databases: Oracle
• Monitoring: Gomez, Wily, Hp Sitescope, Hp Bac
• Web Servers: Apache, Iis
• Application Servers: Jboss, Websphere, Tomcat
• Troubleshooting
• Scripting
• Sdlc
• Cross-Functional Team Leadership
• Strategy
• Process Improvement
• Windows
• Integration
• Enterprise Software
• Information Technology
• Jboss Application Server
• Web Applications
• Unix Shell Scripting
• Leadership
• Coldfusion
• Oracle
• Pl/Sql
• Analysis
• Agile Methodologies
• Tomcat
• IT Operations
• Technical Support
• Websphere
• Business Intelligence
• Change Management
• System Monitoring
• System Deployment
• Management
• Software Project Management
• Sharepoint
• Infrastructure
• Disaster Recovery
• Iis
• E-Commerce