Alex Spencer
Implementation Representative | Project Management | IT Grad Student
- Role
- Premium Services at Tennessee Titans
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Alex Spencer
I’m an Implementation & IT Project professional with a unique blend of technical onboarding, cyber systems operations experience, and customer-facing leadership. I specialize in configuring platforms, supporting UAT, reducing onboarding errors, optimizing workflow processes, and ensuring clients see immediate value during implementation.I currently work as an Implementation Representative at CPI Card Group and serve in the Air National Guard in Cyber Systems Operations. My background also includes SaaS experience at Oracle NetSuite, where I developed strong technical communication and CRM skills.I’m passionate about technology, systems, and creating smooth, reliable onboarding experiences for clients. As I grow, I’m focused on moving into Implementation Specialist and Technical Project roles where I can own full projects, drive technical execution, and help organizations improve their delivery processes.Core Skills:Implementation • UAT Support • System Configuration • Project Coordination • Requirements Gathering • Client Communication • Workflow Optimization • NetSuite • Salesforce • Jira • Cyber Systems Operations
Experience
Premium Services
Jul 2021 — Present · Nashville, TN, US
Actively serves as the main point of contact for premium clients, ensuring timely responses to inquiries, swift resolution of issues, and effective handling of concerns to uphold an exceptional standard of customer service. • Proactively identified opportunities to enhance the premium client experience, leading to increased satisfaction and retention rates. • Maintained accurate records of premium service interactions and provided detailed reports on service performance and customer feedback to management, enabling data-driven decision-making and continuous improvement initiatives.
Education
Capella University
Master of Science - MS, Information Technology
Middle Tennessee State University (MTSU)
Bachelor of Business Administration - BBA, Marketing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.