Alexsondra Gulley
Task Force Manager @Strategic Solution Partners
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WORK HISTORY
Task Force Manager @Strategic Solution Partners
In this position, I provided operational leadership and consulting services for various hospitality venues through multiple task force assignments, resulting in an increase in overall efficiency. I also implemented performance-improving processes, built teams, and provided interim leadership support to hotel and resort F&B departments nationwide. Successfully built and led cohesive teams comprising front and back-of-house staff to achieve common sales and service goals, fostering a positive work environment. Trained managers in new systems and processes, overseeing hiring practices and providing ongoing coaching to support teams in meeting service standards and performance targets. Managed various hospitality establishments including Hotel Restaurants, Resorts, Bars, Music Venues, and In-Room Dining, with an average room count ranging from 200 to 800. Spearheaded the development and execution of innovative beverage programs, driving increased customer satisfaction and profitability for the establishment. Efficiently managed and scheduled a diverse team of 10 to 75 staff members encompassing both front and back-of-house roles, optimizing workflow and productivity. Skillfully modified and authored comprehensive standard operating procedures, including detailed service manuals, to ensure consistency and excellence in operations.
EDUCATION
Central Piedmont Community College
Associate of Arts - AA
Johnson & Wales University
Bachlor of Science
ABOUT ALEXSONDRA GULLEY
Throughout my 20-year career in the hospitality industry, I have consistently…
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