Alex Schaeffer

About Alex Schaeffer

Senior executive with 20+ years leading global transformation across automotive, mobility, and retail services. Expert in elevating digital and physical customer journeys, modernizing legacy systems, and unifying product, technology, operations, and field teams to deliver measurable enterprise impact.Recognized for diagnosing systemic issues quickly, building cross‑functional alignment, and executing bold strategies that improve customer satisfaction, loyalty, and profitability. Proven track record leading large, distributed teams; strengthening contact center ecosystems; and delivering scalable, insight‑driven service and product improvements across global markets including the U.S, Middle East, and Asia.A trusted partner to Boards and C‑suite leaders, known for driving durable change, accelerating commercial performance, and building high‑performing organizations that operate with clarity, accountability, and customer‑centricity.

Experience

1. Vice President Customer Experience

   Avis Budget Group

   May 2025 — Present

   Lead enterprise‑wide customer experience transformation across all digital and physical touchpoints, strengthening satisfaction, loyalty, and operational performance for millions of global customers- Own and execute the global CX strategy, aligning product, technology, operations, and field teams around a unified, insight‑driven customer journey- Oversee global contact center operations, modernizing workflows, service models, and performance systems to improve responsiveness, quality, and cost efficiency- Direct enterprise root‑cause analysis programs to identify systemic friction, deploy scalable solutions, and drive measurable improvements in customer satisfaction and brand perception- Serve as a strategic advisor to C‑suite leaders, influencing investment decisions and shaping enterprise priorities through data‑driven insight.

Education

• UW Foster School of Business

  BS - Finance, Finance, Marketing

  2001 — 2005

• University of Washington

  BA Japanese Linguistics, International/Global Studies

  2001 — 2005

• Waseda University

  International Student, Economics, Japanese

  2003 — 2004

• Harvard University

  Summer School Student, Economics

  2000 — 2001

Skills

• Word
• Automotive
• Automotive Sales
• Outlook
• Budgets
• Management
• Sales Operations
• Field Marketing
• Excel
• Budgeting
• Japanese
• Leadership
• Negotiation
• Vehicles
• Microsoft Office
• Sales
• Business Strategy
• Operations Management
• Microsoft Word
• Team Leadership
• Conversational Japanese
• Forecasting
• Logistics
• Customer Satisfaction
• Marketing Strategy
• Sales Management
• Dealers
• Powerpoint
• Microsoft Excel