Alex Ferrer
Customer Relationship Director @Higher Oak
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WORK HISTORY
Customer Relationship Director @Higher Oak
Baltimore, MD, US
EDUCATION
The University of North Carolina at Chapel Hill
B.S. Business Administration, International Business
Vanderbilt University
M.A., Economics
ABOUT ALEX FERRER
Results-driven Customer Experience (CX) and Data Analytics Leader driving meaningful business impact through actionable customer insights. Proven ability to translate complex data into strategic roadmaps that optimize products, processes, and operations.As the Data Analytics Solutions Servicing Lead, North America (Director Level Role) at Medallia, I oversaw 250+ accounts across diverse verticals like retail, finance, hospitality, and government; collaborating cross-functionally to enhance Medallia\'s AI products with client-driven feedback, ensuring continuous optimization to exceed expectations.Throughout my career, I\'ve partnered with leaders to devise data-backed strategies that elevate customer/employee experiences. At Prime 8 Consulting, I spearheaded the product lifecycle of an innovative employee engagement platform, leveraging machine learning for sentiment analysis.My mission is to empower organizations to harness the power of data-driven insights. With expertise in CX strategy, analytics, product management, and process improvement, I deliver measurable results and meaningful change. I thrive in devising innovative solutions that create best-in-class experiences.
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