Alejandro Pichardo

About Alejandro Pichardo

I’m a Senior Technical Project Manager and Program Leader with 15+ years of experience driving digital transformation, enterprise SaaS delivery, and complex eCommerce platform implementations across B2B and B2C environments. I specialize in leading cross-functional teams through full lifecycle delivery, from discovery and roadmap definition to sprint execution, release management, deployment, and post-launch optimization. My focus is always the same: align technical execution with business strategy, protect scope and budget, and deliver measurable outcomes.I’ve led multi-project portfolios involving Shopify Plus, WooCommerce, WordPress, BigCommerce, and custom enterprise web platforms. My experience includes API integrations, ERP-connected eCommerce systems, cloud-based architectures, order-to-cash workflows, third-party integrations, and scalable SaaS product releases.I operate comfortably in Agile (Scrum, Kanban), hybrid, and Waterfall environments and leverage tools like Jira and Confluence to drive transparency, accountability, and predictability across teams. I build structured PMO frameworks, intake and prioritization processes, capacity planning models, KPI dashboards, RAID management systems, and executive reporting mechanisms that scale across portfolios. Beyond delivery, I serve as a trusted partner to executive stakeholders, translating strategy into actionable plans, facilitating tradeoff decisions, and ensuring cross-functional alignment across Product, Engineering, UX, DevOps, Operations, and Customer Success.Core focus areas: Technical Project Management • Program & Portfolio Management • Digital Transformation • eCommerce Platforms • SaaS Delivery • Shopify Plus • WooCommerce • WordPress • BigCommerce • Agile & Scrum • PMO Governance • Enterprise Web Development • API Integrations • Cloud Platforms • Budget & Forecast Management • Vendor Management • Risk Mitigation • Cross-Functional Leadership I bring structure to ambiguity, drive execution with clarity, and deliver complex initiatives that create real business impact.

Experience

1. Senior Technical Project Manager

   Madcraft

   Apr 2025 — Present · US

   As a Senior Technical Project Manager, I lead enterprise digital transformation and complex eCommerce platform modernization initiatives from strategy through execution. I combine hands-on delivery leadership with PMO governance to ensure programs align with business objectives, financial targets, and measurable KPIs.• Lead multiple concurrent eCommerce and enterprise web initiatives across Shopify Plus, WooCommerce, WordPress, BigCommerce, and custom platforms, managing scope, timelines, and cross-functional dependencies.• Own full lifecycle delivery, roadmap definition, sprint planning, backlog prioritization, QA oversight, release management, and deployment, protecting schedule, budget, and quality.• Serve as primary liaison to executive stakeholders and clients, translating strategic goals into actionable delivery plans and performance metrics.• Manage project financials including forecasting, P&L oversight, earned value tracking, and resource allocation to optimize ROI.• Partner with UX, Engineering, QA, and DevOps to deliver scalable, API-integrated, cloud-based solutions aligned to eCommerce best practices.• Support sales through RFP responses, solution shaping, and technical scoping to drive new business growth.• Implement scalable PMO frameworks including intake processes, prioritization models, KPI dashboards, RAID logs, and governance standards across portfolios.• Strengthen Agile execution (Scrum, Kanban, hybrid) to improve delivery speed, predictability, and cross-team accountability.• Lead vendor management, risk mitigation, and compliance alignment to ensure high-quality, cost-effective delivery.

Education

• Florida International University

  Management Information Systems, Business Administration, Management Information Systems, General

Skills

• Project Estimation
• Client Services
• Html
• Call Routing
• Software Project Management
• Call Center
• Financial Services
• Crm
• Bpo
• Web Project Management
• Project Execution
• Project Implementation
• Client Relationship Building
• Vendor Management
• Microsoft Sql Server
• Api
• Content Management
• Microsoft Office
• Pmp
• Ms Project
• Agile Project Management
• Pmi
• IT Project & Program Management
• Product Management
• Program Delivery Management
• Dreamweaver
• Lan-Wan
• Saas
• Offshoring
• Sql
• Developing Client Relationships
• Governance
• Software Product Management
• Visual Basic
• Client Development
• Organizing
• Call Centers
• Project Management
• Project Planning
• Program Management