Alex Pacifico
Sales Development Representative
- Role
- Client Success Manager at Raftr
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Alex Pacifico
Experienced Higher Education and Administration Professional with a demonstrated history…
Experience
Client Success Manager
May 2024 — Present
Universities, unions and charitable organizations trust Raftr’s Community Experience Platform to help them drive belonging among their populations and boost their collaboration, communications and content management efforts. Raftr’s SaaS B2B platform provides leaders with actionable data, reduces workloads and enlists communities of all descriptions to build the vibrant digital culture that every organization needs to thrive.The Client Success Manager is a client-facing role, who works to engage and enable our customers to maximize the full value of Raftr. As the trusted advisor and advocate for our customers, the Client Success Team manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle. The Client Success Manager guides the customer with best practices and training sessions to drive product adoption. In addition to working closely with our Clients, we also coordinate closely with our internal Product, Sales, Marketing, Engineering, and Support team.Responsibilities-Work closely with new and existing accounts to ensure they are successful with and delighted by our platform-Build relationships with customers consistent with the Raftr customer journey-Onboard, deploy and drive ongoing engagement and utilization to make happy, successful customers-Track onboarding progress and drive adoption of the Raftr platform-Identify and track feature requests / bugs-Provide feedback to internal teams on how Raftr can better serve our customers-Generate enthusiasm and participation in beta tests and customer advocacy opportunities-Serve as our customers\' advocates within our company-Provide onboarding and ongoing training sessions for key stakeholders, which include all levels of users (from VP-level administrators to college undergrads)
Education
Keene State College
Bachelor's degree, Psychology
Norwich Free Academy
High School, High School Equivalence Certificate Program
2008 — 2012
San Diego State University
Master’s Degree, Postsecondary Educational Leadership and Student Affairs
2016 — 2018
Keene State College
Bachelor’s Degree, Psychology
2012 — 2016
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