Alex Nguyen-Xuan

WORK HISTORY

EDUCATION

SKILLS

ABOUT ALEX NGUYEN-XUAN

A transformational customer and operations senior leader with over 20 years’ experience leading large, international customer service and operations teams and major programmes in the technology and communications sector. Highly driven and passionate about delivering a brilliant customer experience, I have a track record of building successful teams in high volume, complex and regulated service environments.A strategic thinker with a calming presence, I am experienced in successfully leading large groups through major change and executing complex, programmes. A highly capable programme director, I have a history of delivering transformational change through brilliant collaboration at all levels and a high energy, ‘hands-on’ approach.I put people at the heart of everything I do and have an excellent reputation with my team, my peers, senior leaders and customers. As an exceptional communicator, I can engage, motivate and influence to transform culture and deliver business goals.Specialities: Large Team Leadership, Multi-site/country team leadership, Customer Strategy, Transformation Leadership, Change Leadership, Lean Continuous Improvement, Programme Management, Trade Union Relations, Partner Management & Out-sourcing, Customer Strategy, Senior Stakeholder Management, Operations Management, Workforce Management, Resource Management and Planning, Business Analysis, Project Management - PRINCE2 Certified, Change Management, People Management, Unified Communications, Conferencing, ITIL, Lean, Six Sigma, Kaizen, Customer Relationships