Alex Noakes
- Role
- Customer Success Consultant - First Year Customers at Qualtrics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Alex Noakes
I am a Technical Customer Success Manager on the Enterprise Tech, Media and Telecom team…
Experience
Customer Success Consultant - First Year Customers
Jul 2023 — Present
As a Customer Success Manager on the Launch Success team at Qualtrics, I support a portfolio of first year customers across our product suite of CoreXM, CustomerXM, EmployeeXM and DesignXM. Responsibilities- Manage a portfolio of onboarding client accounts and consult with clients regularly to support software implementation and provide strategic support for experience management adoption- Establish success plans, tech scorecard reviews, monitor client health metrics and conduct regular business reviews to grow and nurture client relationships- Collaborate with Qualtrics Partners to deliver best-in-class client outcomes and solutions in implementation and managed service engagements- Own software and service renewal strategy across the Qualtrics product suite- Source, strategize, negotiate and onboard customer software and advanced support upgrades to grow programs and increase ACV- Advise clients on experience management best practices and coordinate resources to achieve desired outcomes with experience methodology and technology expertise.
Education
Washington State University
Bachelor's degree, Business Administration, Finance
2014 — 2018
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